Mobile Device Protection
- Create a complex passcode for your mobile device. Avoid using personal information (i.e., names and important dates) in your passcode. Do not share your mobile device passcode with anyone.
- Enable available security features, such as an auto-wipe feature after excessive password failures or auto-lock after a specified time frame.
- Keep your mobile device's software up-to-date. If your mobile device prompts you to install an operating system or firmware update, review the update and install it as soon as you can to address any identified security vulnerabilities in previous update(s).
- Disable features not actively in use, such as Bluetooth, Wi-Fi, and infrared. Set Bluetooth-enabled devices to "non-discoverable" when Bluetooth is enabled.
- Utilize antivirus software where applicable (i.e., Androids, Windows, etc.).
- Do not root, jailbreak, or otherwise circumvent security controls on your device. Compromised security controls could result in the introduction of malware onto the device.
- When finished with the device, lock it to require a passcode before the device can be used again.
- Download and install mobile applications only from trusted sources authorized by the device manufacturer, such as Apple's App Store, Google Play, or the Windows Store.
- Enable mobile device features to block mobile application downloads from unknown sources.
- When available, require a passcode to download mobile applications to prevent unauthorized installation.
- Protect yourself from fraudulent mobile applications by watching for these signs:
- Typos, poor image quality, or formatting issues.
- Low number of downloads.
- Negative user reviews.
- Additionally, review other mobile applications created by the app developer to validate the application's legitimacy.
- If possible, create a passcode on any mobile application you install that may have access to your personal information.
- When finished with a mobile application, always "Sign Out" or "Log Off" rather than just closing it.
Be On Alert
People are trying to steal your personal information. Remember to be on alert for the following types of threats to your mobile financial services.
Phishing is a social engineering tactic used to obtain personal information by masquerading as a trustworthy individual through electronic communications. Some specific types of phishing include spoofing, smishing, and vishing.
Unsecured Wireless Networks
If you can access an Internet network without entering a password or network key, unauthorized individuals are also able to do so. If you are on an unsecured wireless network, such as a mobile or WiFi hotspot, do not use your mobile device to transmit sensitive data.
Watch for potentially compromised websites. If the website has a security error or your browser gives you a warning about the site, use caution. If you go to one web address and are redirected to another, close your mobile device's browser immediately and remember:
When in doubt, don't click.
Mobile Banking Security Tips
We're dedicated to providing the highest level of security. When using our mobile banking app, keep these tips in mind to ensure your experience is as secure as possible.
- Protect your personal information by ensuring your mobile device maintains a PIN, fingerprint authentication or strong password. When your device is not in use, enable automatic screen lock.
- Once your session is complete, log out of mobile banking before closing the app.
- Do not share personal and financial information via email, text or phone. Social Security number, birth date, passwords and account numbers should be kept private and never stored on your mobile device.
- Create unique, high entropy passwords that differ across all your accounts. If your information has been compromised in another account, change your password across all your accounts.
- Delete security codes and message alerts you may receive via text from your financial institution. If you change your mobile phone number, be sure to update your online banking profile to protect sensitive message alerts.
- Report a lost or stolen device. Contact your financial institution immediately to update your information. You can also log in and remove the old device from your online banking profile.
- Use caution when downloading banking apps. Only install apps from reputable sources such as Apple® App Store, Google™ Play or a direct link from your financial institution's website.
- Keep your mobile operating system up-to-date by installing the latest updates as prompted by your device to ensure maximum security.
- Access mobile banking on a secure wireless network. Do not use public Wi-Fi hotspots. Unsecure networks can expose sensitive data, making it vulnerable to hackers.
- Do not root or jailbreak your device. This practice weakens device security.
- When depositing a check through our mobile banking app, wait until the funds are available and then destroy the check.
To learn more about information security, visit any of the following websites: